Terms and Conditions for PhotoRater

Last Updated: October 25, 2024

Thank you for choosing Photo Rater! We want you to be completely satisfied with our professional appearance analysis service. Here's our refund policy:


1. Refund Request Period
- Customers can request a refund within 7 days of their premium subscription purchase.
- The refund window gives you adequate time to evaluate our detailed analysis features.

2. Eligibility Conditions:
- Your account must not have downloaded more than 3 detailed analysis reports.
- The premium features (detailed analysis, improvement recommendations, care tips) must not have been extensively used.
- Refund requests should be submitted via email to [email protected].
- Please include your registered email address and specific reasons for dissatisfaction to help us improve.

3. Refund Processing:
- We will review your refund request within 3 business days.
- Approved refunds will be processed through your original payment method.
- The refund amount will be for the full subscription price.
- Any downloaded reports or analyses performed during the trial period will be archived upon refund.

4. Non-refundable Circumstances:
- Subscriptions past the 7-day window are non-refundable.
- Accounts that have extensively used premium features (more than 3 analysis downloads or 10 detailed analyses) are not eligible for refunds.

5. Premium Service Continuation:
- During the refund review period, your premium access will remain active.
- Upon refund approval, your account will revert to the basic analysis tier.
- You'll maintain access to any basic analysis results previously generated.

6. Contact Us:
- For any questions about our refund policy or to request a refund, please email [email protected]
- We aim to respond to all inquiries within 24 hours.